Frequently Asked Questions
- What should we do to get ready for our inflatable?
The first thing we like to tell people is.....” measure.” Make sure you know where you want your inflatable rental, and make sure there is enough room. Also, make sure your outside plug is working. That means.... plug something in and test it! We need electricity within 100 feet maximum. The second thing is, if you're going to mow your lawn, do it the day before, not the same day or the morning of set up. It will help keep the inflatable clean for your kids’ enjoyment. Also, if you have a dog, please clean the yard of any waste before we come. It will help to keep odors away while your kids are jumping, and will prevent any soiling of our unit(s). If you have a waterside rental, don’t water your lawn for a few days before your party. Watersides will splash water, and if your grass needs it, it will absorb it a lot better if it is dry.
- What is the difference between private event and public event?
Private events are typically birthday parties, club social events, bbqs, etc. “A public event, as the name suggests, could refer to any event open for the general public. Exhibitions, expositions, fairs, festivals, entertainment, cause-related, fund raising, and leisure events are all examples of a public event. Any event that is a one-time or periodic, free or ticketed, cultural, charitable or cause-related, and conducted for the purpose of attracting revenue, support, awareness, and/or for entertainment purposes, and created by and/or for the general public is generally referred to as a public event.”
- How safe is it to rent a bounce house?
It is safe, however as with any activity involving small children, adults must supervise the activity. Please refer to the instructions and guidelines listed on your rental contract and on the unit itself. It is important that all users follow the rules listed. We require a waiver note to be signed prior to set up, please refer to the waiver on our website.
- Do you deliver and set-up? What is the cost?
Absolutely! Our courteous driver will deliver and set up each bounce house and slide combo and ensure that they are clean and in good working condition well before your party starts. We will also come back to take it down after the party is over. set up time is different from each unit, some as fast as 30min,some can take a bit longer. f time if an issue, please let us know so we can find the right unit for you.
- Do you require a deposit?
Yes, in order to secure your booking, we require a deposit to secure your event booking..
Unfortunately, without the deposit we can not reserve the unit for your event!
The deposit will be deducted from your total amount that will be due on the day of the event.
- What if i need to cancel my reservation?
No Problem. Just give us a call, as we would appreciate as much notice as possible so we can have an opportunity to rent the unit out.
Refunds- inflatafun reserve the right to NOT refund deposits/payments.
If event cancelled up to 3 days before event day, we will refund the full amount.
Refunds will be subject to deducted fees of 10% (if you paid $50 we will refund $45 to cover our processing/admin fees.)
Refunds may not be returned if cancelled with in 3 days of the event, if Dou to improper information we cannot set up the event, unsafe location or unsafe situation.
- What is your policy if there is inclement weather?
we reserve the right to cancel, should the weather be unfavorable. If the weather looks like it will be unsafe prior to delivery, we will call you and discuss whether we should cancel the rental and reschedule your event. If we set up the unit, and the weather later turns inclement (rain or higher winds) if this happens you must NOT allow the use of the bounce house, and we will contact you to discuss whether we continue the event. However, in this event, no refund will be given.
- Do i need to clean the bounce house when the party is over?
You, the customer, will need to inspect the unit to make sure that there will only be a minimal amount of cleaning required by our staff. If the unit is not in the same condition of cleanliness, there will be an additional cleaning fee off $40 an hour.
- How much space do i need set up my rental item?
Each unit has its own size and requirements,Height requirements vary between each unit, so please measure ceiling heights! , if you unsure, please ask us ahead of time! The area should be flat, free of debris, rocks, and trees and puppy left overs We can set up on grass, pavement, or indoors.
- How do i reserve an item/ unit?
Simple! You can book a unit online via our website www.inflatafunvi.ca or by calling or texting us at 250-327-7790 or 250-619-9276 or through e-mail at InflatafunVI@gmail.com and we will be more then happy to reserve your unit and gladly answer any questions you might have.
Full payment is due at delivery. We accept cash, e transfer and credit card..
- Do you offer discounts for renting multiple units?
Please contact us if you have a need for renting multiple units on any single day. We will do our best to work with you and give you the best price.
- Will the inflatables harm my lawn?
We cannot guarantee that the inflatables will not affect your lawn. In most cases, it will only temporarily flatten the grass, which should recover in a few days.
- What type of power is required for an inflatable?
The inflatable should be within 50 ft. of a standard household 110 volt outlet. We will supply the power cord, but we do ask that nothing else be plugged into the outlet being used and that it be a single breaker. If you would like to set up an Inflatable at a park or place without an electrical outlet near by, we can arrange to use a generator for an additional charge.
- Can I have an inflatable at a park?
Yes! Inflatables are great for parks. You must contact the park contact person in advance, to let them know that you would like to have an inflatable present. However, if you set up the unit at the park it is your responsibility to make sure it is only you're guests using the unit and no by standers. If a 110 volt outlet is not available, a generator will be required and you may arrange this or we can supply one for you at an additional charge.
- Who is responsible for underground utilities?
Our units must be staked into the ground or we can provide sand bags depending on whether it is inside or outside. If the unit requires staking into the ground for stability and safety, we must install stakes. Therefore, the renter is responsible for having all utilities located prior to their party.
Yes, yes you can. If in any time you have questions or concerns please feel free to contacts us. We also can provide a qualified attendant to supervise the unit you rented. Contact us for attendant rates.
- What are your saftey rules?